The eBay Community

Problems with a buyer

Hello everyone, I am a newish seller here and unfortunately I've already had an issue arise with a buyer. It started out when she bought 3 of my items dirt cheap and then started complaining about the shipping cost. I did the best I could on it and I...

Buyer Asked to Put A Trace on Delivered Package

Hi, I'm a seller and I shipped an item to a buyer and it was marked as delivered by USPS. The product says it's shipped USPS on the listing, so the buyer knew it would come via USPS. A few days after it was marked delivered on the tracking, the buyer...

Seeking volunteers for experiment about item price notifications

EDIT: Volunteers, please make sure your buyer communication preference IS the default setting (check-marked) to receive notifications of price reductions. Thank you @nobody*s_perfect for pointing this out.Given eBay's changes to seller-initiated offe...

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It's Time to Reimburse Buyers for Return Packaging

When buyers receive items not as described or defective, and need to return the item, very often they incurred additional cost to package the item before returning it. That's because, to open the package, one must destroy the onetime use packaging. e...