The eBay Community

Buyer Asked to Put A Trace on Delivered Package

Hi, I'm a seller and I shipped an item to a buyer and it was marked as delivered by USPS. The product says it's shipped USPS on the listing, so the buyer knew it would come via USPS. A few days after it was marked delivered on the tracking, the buyer...

Problems with a buyer

Hello everyone, I am a newish seller here and unfortunately I've already had an issue arise with a buyer. It started out when she bought 3 of my items dirt cheap and then started complaining about the shipping cost. I did the best I could on it and I...

SHIPPING TAB GONE..

There used to be a shipping tab next to the "about this item" tab mid-way down on my listings. (on all listings) I used it to enter the zip of an inquiring customers to see the shipping fee estimate they see. It helps me gauge how much I would need t...

Buyer requests dispute

Hi so i sold some digital codes to someone and they requested a dispute. It took me a little while to send the codes to them and after I had sent the codes in ebay messages they requested a dispute. The dispute says it was an unauthorized purchase bu...

free returns question

Is it true that if free returns are offered in the listing, that eBay will remove negative feedback if the buyer did not bother to attempt a return(before leaving a negative)

Feedback for sellers who don’t ship or respond

I recently bought an item. The item was supposed to ship within 3 business days. It’s been 5 business days. There is no tracking number and eBay is not showing the item as shipped. The seller has not responded to my message 3 times inquiring about th...