The eBay Community

ASK ME ABOUT: Product Research (formerly known as Terapeak)

Hello Everyone, We're thrilled to announce the launch of our brand-new interactive series, which is set to take the place of our former "Monthly Chat with eBay Staff" program. This series is designed to bring you closer to the heart of eBay's operati...

Rate This Item in Feedback

Making the new "rate this item" a compulsory part of feedback is a mistake. On many purchases I would have been happy to provide positive feedback on the seller, but did not want to rate the item. Please make "rate this item" optional. I hope someone...

payment hold

payment hold not receive

Can't speak with an agent on Ebay...What is going on?

I cannot get through the chat assistant in order to speak with an Ebay agent. What is going on??? Can we not speak with a person anymore?

negative feedback threat unless i accept return.

recently sold a used motherboard and the buyer says it was missing parts, i had in the description what it came with and the pics also showed what it came with. It did not have the NVME heat sinks on it which you can see in the pics and was not liste...

offers

Sellers send me offers. How do they know that I looked at their item for sale? Why is it so difficult to get an answer from e-bay?

Ebay Told Me a Return Would be Closed In My Favour but Closed it For the Buyer and Took My Money

I recently had a return request come in where the buyer complained the item was new and had arrived in different packaging. I responded that it was listed as New Open Box and therefore was correctly described. He opened up a return case so I called E...

Cannot Make Appeal, Keep Getting Signed Out And Redirected To Error Page

I am trying to appeal a case and like the title says, I'm having issues:First, I click the link to appeal:I am then met with the dropdown option list for the appeal:I then enter my reasoning, and when I try to upload an image, it fails every time:I t...

Offers

Sellers send me offers. How do they know that I looked at their item for sale?

eBay has no problem with sellers being stolen from.

I auctioned off a four season blu-ray set; the forth season was still brand new and factory sealed that also included a rare limited edition trading card. A buyer messaged me about the card; told them that the item in question was brand new and facto...

Put an end to "reserve not met" for auctions

Setting a reserve price should be abolished. The only benefit is to the seller to "test the waters" of what people are willing to pay rather than a true auction. It's a waste of time for everyone else. If they wish to set a "reserve price," setting t...